Frequently Asked Questions

Everything you need to know about LYORA.

Where is my order? Once your order is processed (1-2 business days), you will receive a shipping confirmation email containing your tracking number. Please refer to that email to follow your package's journey in real-time via the official carrier link provided.

How long does shipping take? For our US customers, delivery typically takes between 2-3 business days once dispatched. You can expect your LYORA treatment at your doorstep within 3-5 business days from your purchase.

How do I use the Bio-Collagen mask? For best results, apply the mask to a clean, dry face before bed. Let it work its magic overnight—the mask will turn transparent as it absorbs into your skin. Simply peel or rinse off in the morning to reveal your glow.

Do you ship internationally? Currently, we focus on providing the fastest and most reliable service to our customers in the United States.

Can I return my product? We offer a 30-day satisfaction guarantee on unopened products. Please see our Refund Policy in the footer for full details on how to start a return.

Still have questions? Contact us at aimarsaal@gmail.com and we will get back to you within 24 hours.